Refund Policy

Physical Products

All prints are made to order and as such cannot be cancelled or refunded once an order has been placed unless damaged upon receipt.

Please inspect your order as soon as possible once it has been received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you do have a problem with your order, please contact us on david@newmoonart.co.uk including a photo of the item, and the condition of the packaging as it was received.

We are unable to receive damaged items back but either a replacement item, or refund can be arranged.

Online Events

Workshop tickets are only refundable if you have accidentally booked for the same event more than once, or if you have booked for the wrong event. If so, please contact us at least 2 hours before the event starts

Links to join a workshop are sent immediately after signing up and should be received within 10 minutes of registering. Please ensure that you do receive this (check your spam folder if it is not in your inbox). If you have not received it, you can also access your link on the My Recordings page of this website:

https://david-essery.com/my-recordings/

If you have tried the above and still cannot find your link, their is likely a problem with the email address that you used to register. Please  contact us at least 2 hours before the beginning of the workshop. We cannot guarantee to respond to any emails received after this time.

If you email us after this time, we will still be able to assist you to watch the event via a recording. The energy is always just as powerful!

Workshop Recordings

If you have accidentally purchased the wrong recording, please contact us within 24 hours and we can swap your recording for you.

Soul Geometries and Channeled Messages

As these services are offered bespoke for you, they can only be refunded if you contact us before the work has begun. If the work has already been completed the order will be non-refundable as considerable time has already been spent to fulfil this order for you.