Workshop FAQ

If you are new to my workshops, or have any questions or issues with your bookings and payments, please check our list of Frequently Asked Questions below:

How do I book for an event?

You can sign up for an event by filling out the booking form on one of my event pages. Once you have completed the form, you will be redirected to either the PayPal or Stripe website (depending on which option you select) to complete your payment.

Once you are registered, you will receive an email from me which will contain a link to join the event. You can click this at any time and it will take you to the event page on YouTube.

You can also access these links at any time through the My Recordings section of this website.

I didn’t receive a link, what do I do?

My events or recording is not appearing in the My Recordings section of the website, what do I do?

Please note, all recordings are listed Alphabetically. This is so that people with lots of recordings can easily find a particular one they are looking for. This means that the latest recording is probably not the first in the list.

If you still cannot find your recording, try refreshing the page, that will hopefully fix the issue for you. If you are using a computer, you can hold down the ctrl key on your keyboard and then hit the refresh button in your browser which will force the page to reload.

If you used the PayPal Express option at checkout, the registration will use the email address registered to your PayPal account. If you close your browser and then go back to the My Recordings page, it will ask you to enter your email address again. You can then enter your PayPal email to check this.

If you are still unable to see you recording, please contact us as soon as possible so we can resolve this issue for you.

Will I receive a recording of the event?

Yes, the day after the event, you will receive an email with details about how to access your recording. If you do not receive this email, you can always access all of your recordings via the My Recordings page.

How long will the recordings be available?

The recordings will be available indefinitely.

How do I access my recordings?

You can access recordings for any of your events through the My Recordings section of this website.

What time zone are meetings held in?

All meetings are held in the UK and are operated on either GMT or BST (GMT +1) depending on the time of the year. The page for the particular event will state which of these it will be.

On the event page next to the starting time is a link that says “Check the time in your country”, if you click this, it will reveal options for you to convert the time into your time zone. Please double check that the calculated time zone is correct.

I did not receive my link to join the event, can I get a refund?

Can I save the recording of an event to my computer/device?

Yes absolutely. When you visit the My Recordings page of this site, next to each one, you will see a download button. If you right click on the file, you can use the “Save Link As” option (may be called something slightly different depending on your browser) and this will download it to your computer.

If you are on a tablet/mobile device, when you click on the Download button, it will take you to the video, you should be able to use the sharing option to save it to your files. The process can differ slightly though depending on what type of device you are using.

Still having problems?