Shipping

All products containing our artwork such as but not limited to prints, mugs, cushions, notebooks, bags etc. are handled by a third party, industry leading professional print supplier. When an order is placed for a print, it will be handled directly by them and shipped straight to you. There are various shipping options available from them and options will be provided to you during checkout.

Different types of items, e.g. prints, mugs, bags etc are sometimes shipped from different locations. If so, you will receive a tracking link for each shipment.

If you are outside of the UK, please note that import fees may be required  to be paid before delivery. If so you will be contacted by your import agency when it enters your country.

Crystals are shipped directly by us in the UK and we will aim to dispatch all orders within 4 working days of payment receipt. If we are unable to dispatch within this timeframe there will either be a clear notification on the website or we will contact you personally to explain the situation.

Crystals will have multiple shipping options available at checkout. If you live outside the UK, this will include options to pay import duties upfront, or upon receipt. If you choose the option to not include import duties, it will provide an estimate of what they may be if you do elect to pay yourself before delivery. Please note this amount is not guaranteed and could differ from the requested amount by your countries customs teams when they contact you for payment.

If you have any questions about your order, please contact us.