Shipping

Please note this article only applies to physical products. Workshop tickets and recordings do not require shipping.

All products containing our artwork such as but not limited to prints, mugs, cushions, notebooks, bags etc. are handled by a third party, industry leading professional print supplier. When an order is placed for a print, it will be handled directly by them and shipped straight to you. There are various shipping options available from them and options will be provided to you during checkout.

Different types of items, e.g. prints, mugs, bags etc are sometimes shipped from different locations. If so, you will receive a tracking link for each shipment. In general, our supplier will attempt to ship from a location as close to you as possible in order to reduce carbon footprint, shipping costs and import duties. The following is a list of each type of product and where it can be shipped from:

  • Prints: UK, EU, US, MX, AU, NZ
  • Mugs: UK, US
  • Cushions: UK, EU, US, MX
  • Bags: UK
  • Towels: UK
  • Coasters: UK
  • Placemats: UK
  • Hardback Notebooks: UK, EU
  • Spiral Notebooks: UK, EU, US
  • Greetings Cards: UK
  • Crystals: UK

If you are outside of the UK, please note that import fees may be required  to be paid before delivery. If so you will be contacted by your import agency when it enters your country.

Crystals are shipped directly by us in the UK and we will aim to dispatch all orders within 4 working days of payment receipt. If we are unable to dispatch within this timeframe there will either be a clear notification on the website or we will contact you personally to explain the situation.

Crystals will have multiple shipping options available at checkout. If you live outside the UK, this will include options to pay import duties upfront, or upon receipt. If you choose the option to not include import duties, it will provide an estimate of what they may be if you do elect to pay yourself before delivery. Please note this amount is not guaranteed and could differ from the requested amount by your countries customs teams when they contact you for payment.

For Customers in the United States

Starting August 29, 2025, the US is ending its $800 de minimis exemption for imported goods from the UK, meaning all shipments will now require full customs clearance, import duties, state sales taxes, and administrative fees. This significant policy change, driven by a recent executive order, could lead to delays and increased costs for American consumers.

All Shipments Impacted: Regardless of value or whether the item is a gift or a commercial purchase, all goods sent from the UK to the US will undergo formal import processes.

New Costs and Fees: Expect all shipments to be subject to import duties, state sales taxes, and administrative fees.

Potential for Delays: Full customs clearance for every parcel could lead to increased transit times.

This means you will likely start seeing extra charges on orders that would previously have arrived duty-free.

You can still however purchase the majority of our products from the USA as we our printers have a business already set up in the states. However crystals, hard back notebooks, coasters, placemats, bags and towels are shipped from the UK or the EU and will incur additional fees.

Crystals are shipped directly from ourselves in the UK. We have decided to switch to UPS only delivery system for all U.S customer crystal orders as this should help to keep shipping faster and hopefully incur less additional fees as they are a U.S based company.

This is all the information we have at the moment about these changes going forward for U.S customers, as soon as know more on what costs may be we will update here.

If you have any questions about your order, please contact us.